Global Partner Delivery Leader (Remote)

Cornerstone OnDemand; Newark (NJ); Remote; USD 180,000 - 260,000; Full time

Job summary

Cornerstone OnDemand is seeking a Director of Global Partner Delivery to build and lead a formal global program enabling our Professional Services to scale via a high-performing partner ecosystem. End-to-end accountability for operating model, governance, and performance mechanisms will be established to deliver consistent customer outcomes through partners.

The role collaborates with Services leadership, Alliances, Sales, Customer Success, Product, Finance, Legal, and regional delivery teams,

Qualifications

• 10+ years of experience in professional services, enterprise software implementation, partner delivery, consulting operations, or related discipline.
• At least five years of leadership experience in managing service delivery programs, partner ecosystems, or global transformation initiatives.
• Experience governing systems integrators, consulting firms, or outsourced delivery providers in an enterprise SaaS environment.
• Strong understanding of implementation methodologies, project governance, quality management, resource planning, and customer-risk management.
• Proven ability to translate strategy into operating processes, metrics, controls, and repeatable execution.
• Experience developing partner scorecards, service-level expectations, certification standards, and performance-improvement plans.

Responsibilities

• Build the global service delivery partner operating model with defined structure, roles, and governance.
• Establish partner segmentation, onboarding, certification, tiering, and remediation criteria.
• Create scalable partner lifecycle from qualification to delivery readiness and ongoing performance.
• Define accountability across Services, Alliances, Sales, and Customer Success throughout the lifecycle.
• Implement capacity-planning to match demand with partner capability and availability.
• Develop scoring, governance, and performance-review processes with quarterly business reviews.

Skills

Partner delivery

Program management

Leadership

Governance

Stakeholder management

Enterprise SaaS

Strategic planning

Education

Bachelor’s degree or equivalent

Tools

Project management tools

Job description

Cornerstone OnDemand is seeking a Director of Global Partner Delivery to build and lead a formal global program enabling our Professional Services to scale via a high-performing partner ecosystem. End-to-end accountability for operating model, governance, and performance mechanisms will be established to deliver consistent customer outcomes through partners.

The role collaborates with Services leadership, Alliances, Sales, Customer Success, Product, Finance, Legal, and regional delivery teams,