Remote Global Partner Delivery Leader

Cornerstone OnDemand; Detroit (MI); Remote; USD 180,000 - 260,000; Full time

Job summary

Cornerstone OnDemand is seeking a Director of Global Partner Delivery to build and lead a formal global program that enables our Professional Services organization to scale through a high-performing ecosystem of delivery partners.

This builder role has end-to-end accountability for establishing the operating model, standards, governance, and performance mechanisms required to deliver consistent customer outcomes through partners.

Qualifications

• 10+ years of experience in professional services, enterprise software implementation, partner delivery, or related discipline.
• 5+ years of leadership experience managing service delivery programs or partner ecosystems.

Responsibilities

• Build and lead the global service delivery partner operating model, including structure, roles, and governance.
• Define partner segments, delivery models, onboarding, certification, tiering, and remediation processes.
• Establish partner performance measures, scorecards, and quarterly reviews to improve outcomes and economics.
• Scale partner-led delivery, develop repeatable service packages, and coordinate capacity with regional leaders.
• Partner with Finance, Legal, and Alliances to set commercial standards and protections.
• Lead cross-functional alignment with Sales, Customer Success, Product, and Engineering to ensure readiness and feedback loops.

Job description

Cornerstone OnDemand is seeking a Director of Global Partner Delivery to build and lead a formal global program that enables our Professional Services organization to scale through a high-performing ecosystem of delivery partners.

This builder role has end-to-end accountability for establishing the operating model, standards, governance, and performance mechanisms required to deliver consistent customer outcomes through partners.