Remote Global Partner Delivery Leader

Cornerstone Research; United States; Remote; USD 152,000 - 244,000; Full time

Job summary

Cornerstone seeks a Director of Global Partner Delivery to build a global program enabling our Professional Services to scale through a high-performing partner ecosystem. You will own the operating model, governance, and performance mechanisms to deliver consistent customer outcomes through partners.

This builder role partners with Services leadership, Alliances, Sales, Customer Success, Product, Finance, Legal, and regional delivery teams to ensure partner-delivered outcomes are measurable and

Qualifications

• 10+ years of experience in professional services, enterprise software implementation, partner delivery, consulting operations, or related discipline.
• At least five years of leadership experience managing service delivery programs, partner ecosystems, or complex global transformation initiatives.
• Demonstrated success building or transforming a partner-delivery program beyond alliance management.
• Experience governing systems integrators, consulting firms, or outsourced delivery providers in an enterprise SaaS environment.
• Strong understanding of implementation methodologies, project governance, quality management, resource planning, and customer-risk management.
• Proven ability to translate strategy into operating processes, metrics, controls, and repeatable execution.
• Experience developing partner scorecards, service-level expectations, certification standards, and performance-improvement plans.
• Strong commercial and financial acumen, including experience with statements of work, rate structures, delivery margins, and partner economics.
• Ability to influence senior stakeholders and align teams across Services, Alliances, Sales, Customer Success, Product, Finance, and Legal.
• Experience operating across multiple regions, cultures, and delivery models.
• Bachelor’s degree or equivalent professional experience; advanced degree preferred.

Responsibilities

• Build the Partner Delivery Program with an operating model, governance, and lifecycle for partners.
• Establish delivery standards, playbooks, gates, escalation protocols, and readiness requirements.
• Govern partner performance with scorecards, reviews, early-warning indicators, and remediation processes.
• Scale partner-led, co-delivered, or Cornerstone-led delivery and develop repeatable service packages.
• Strengthen commercial and operational discipline with SOWs, rate structures, and governance.
• Lead cross-functional alignment with Alliances, Sales, Customer Success, Product, and Finance.
• Define first-year priorities: assess portfolio, launch operating model, establish readiness standards, and create a multi-year capacity plan.

Skills

Leadership experience

Partner delivery

Governance

Cross-functional collaboration

Financial acumen

Project governance

Stakeholder influence

Enterprise SaaS

Education

Bachelor's degree or equivalent

Advanced degree preferred

Job description

Cornerstone seeks a Director of Global Partner Delivery to build a global program enabling our Professional Services to scale through a high-performing partner ecosystem. You will own the operating model, governance, and performance mechanisms to deliver consistent customer outcomes through partners.

This builder role partners with Services leadership, Alliances, Sales, Customer Success, Product, Finance, Legal, and regional delivery teams to ensure partner-delivered outcomes are measurable and