Remote Global Partner Delivery Director

Cornerstone OnDemand; United States; Remote; USD 152,000 - 244,000; Full time

Job summary

Cornerstone OnDemand is seeking a Director Global Partner Delivery to build and lead a formal global program enabling our Professional Services organization to scale through a high-performing ecosystem of delivery partners.

This remote, United States role will design operating models, governance, and partner standards, while collaborating with Sales, Customer Success, Product, and Finance to drive customer outcomes and delivery excellence.

Qualifications

• 10+ years in professional services or enterprise software delivery.
• 5+ years leading service delivery programs or global transformation initiatives.
• Experience governing system integrators or outsourced providers in an enterprise SaaS environment.
• Ability to translate strategy into operating processes, metrics, controls, and repeatable execution.
• Strong commercial and financial acumen including SOWs, rate structures, delivery margins, and partner economics.
• Ability to influence senior stakeholders across Services, Alliances, Sales, Customer Success, Product, Finance, and Legal.
• Experience operating across multiple regions, cultures, and delivery models.
• Bachelor’s degree; advanced degree preferred.

Responsibilities

• Build and implement Cornerstone’s global service delivery partner operating model.
• Define partner segments and delivery models based on capability, geography, industry and customer needs.
• Establish criteria for partner onboarding, certification, tiering, advancement and offboarding.
• Develop scalable lifecycle for managing partners from qualification to readiness and performance.
• Clarify responsibilities across Services, Alliances, Sales, Customer Success and partners throughout the customer lifecycle.
• Establish capacity-planning to match forecasted demand with partner capability.

Skills

Leadership

Global delivery

Program management

Stakeholder influence

Education

Bachelor's degree

Advanced degree preferred

Job description

Cornerstone OnDemand is seeking a Director Global Partner Delivery to build and lead a formal global program enabling our Professional Services organization to scale through a high-performing ecosystem of delivery partners.

This remote, United States role will design operating models, governance, and partner standards, while collaborating with Sales, Customer Success, Product, and Finance to drive customer outcomes and delivery excellence.