Remote Global Operations & Partnerships Lead

Sharecare; Topeka (KS); À distance; USD 110 000 - 160 000; Plein temps

Résumé du poste

Sharecare is seeking a Manager of Global Central Operations to drive cross-border operational excellence and partner engagement. This role focuses on achieving company-wide operational goals through strong partnerships and efficient processes.

The ideal candidate brings 5+ years in medical records or healthcare operations, plus 1–2 years of leadership experience. Proficiency with Microsoft Office, Visio, CRM, Power BI, and Workday is required; CRIS certification is preferred.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Minimum 5 years’ Medical Records experience preferred.
• Minimum of 1 year management experience or 2 years lead experience preferred.
• Experience with management applications such as the Microsoft Suite of applications, Visio, CRM, Power BI, and Workday.
• CRIS certification required.

Responsabilités

• Provide support to Global partners’ leadership teams and global trainers to ensure they become SMEs.
• Deliver feedback and provide direction to Global partners.
• Ensure accountability and support of Global partners in meeting their SLAs.
• Communicate essential updates to internal initiatives, procedures, and policies.
• Support necessary documentation buildout, updates, and organization.
• Work closely with onshore Central Operations leadership team to ensure all workflows for global DC/QC teams align with internal SOPs, processes and procedures.
• Ensure adoption of and accountability of change management initiatives and ongoing oversight of implemented policies and processes for the Global team.
• Respond to escalated client/requester/interdepartmental issues.
• Support leadership to establish SLAs, monthly production targets, OT parameters, and workforce management responsibilities.
• Meet regularly with Global partners and internal Global leaders to review team performance.
• Identify and problem-solve opportunities related to operational excellence and continuous improvement.
• Ensure Global partners have access to essential applications/reporting and manage access for contractors upon departure.

Connaissances

Team collaboration

Customer service

Communication

Detail-oriented

Problem-solving

Presentation skills

Formation

Bachelor’s degree or equivalent work experience

CRIS certification

Outils

Microsoft Office Suite

Visio

CRM

Power BI

Workday

Description du poste

Sharecare is seeking a Manager of Global Central Operations to drive cross-border operational excellence and partner engagement. This role focuses on achieving company-wide operational goals through strong partnerships and efficient processes.

The ideal candidate brings 5+ years in medical records or healthcare operations, plus 1–2 years of leadership experience. Proficiency with Microsoft Office, Visio, CRM, Power BI, and Workday is required; CRIS certification is preferred.