Global Operations & Partners Lead

Sharecare; Trenton (NJ); Remote; USD 110,000 - 170,000; Full time

Job summary

Sharecare, a digital health company, is seeking a Manager of Global Central Operations to ensure alignment with company goals and lead partnerships with global teams. The role emphasizes operational excellence, quality, and efficient delivery of services across regions.

You will guide leadership, support SLAs, coordinate with global DC/QC and central operations, and drive automation and digital transformation to improve performance.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum 5 years’ Medical Records experience.
• Minimum 1 year management or 2 years lead experience.
• Experience with MS Office, Visio, CRM, Power BI, and Workday.
• CRIS certification required.

Responsibilities

• Provide support to Global partners’ leadership teams and global trainers to ensure they become SMEs.
• Deliver feedback and provide direction to Global partners.
• Ensure accountability and support of Global partners in meeting their SLAs.
• Communicate essential updates to internal initiatives, procedures, and policies.
• Support necessary documentation buildout, updates, and organization.
• Work closely with onshore Central Operations leadership team to align workflows for global DC/QC teams with SOPs.
• Ensure adoption of change management initiatives and oversee implemented policies.
• Respond to escalated client/interdepartmental issues.
• Support executive leaders to establish SLAs, monthly production targets, OT parameters, and workforce management.
• Meet regularly with Global partners and internal leaders to review performance.
• Identify areas for operational excellence and continuous improvement.
• Ensure access to necessary applications/reporting for Global contractors and terminate access on departure.
• Support data/digital initiatives with internal technology teams.
• Partner with stakeholders to support automation and digital transformation.

Skills

Leadership

Communication

Analytical skills

Attention to detail

HIPAA compliance

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Visio

CRM

Power BI

Workday

Job description

Sharecare, a digital health company, is seeking a Manager of Global Central Operations to ensure alignment with company goals and lead partnerships with global teams. The role emphasizes operational excellence, quality, and efficient delivery of services across regions.

You will guide leadership, support SLAs, coordinate with global DC/QC and central operations, and drive automation and digital transformation to improve performance.