Remote Global Central Operations Manager

Sharecare; Hagåtña (GU); Remote; USD 110,000 - 150,000; Full time

Job summary

Sharecare is a digital health company inviting a Manager of Global Central Operations to join a remote, full-time team. You will lead partnerships with global stakeholders, drive operational excellence, and ensure SLAs are met across centralized operations.

The role emphasizes cross-functional collaboration, change management, and continuous improvement, with a focus on HIPAA-compliant processes and documentation. A CRIS certification and 5+ years in Medical Records are preferred.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Minimum 5 years’ Medical Records experience preferred.
• Minimum of 1 year management experience or 2 years lead experience preferred.
• Experience with Microsoft Suite, Visio, CRM, Power BI, and Workday.
• CRIS certification required.

Responsibilities

• Provide support to Global partners’ leadership teams and global trainers to ensure they become SMEs.
• Deliver feedback and provide direction to Global partners.
• Ensure accountability and support of Global partners in meeting their SLAs.
• Communicate essential updates to internal initiatives, procedures, and policies.
• Support necessary documentation buildout, updates, and organization.
• Work closely with onshore Central Operations leadership to align workflows with SOPs.
• Ensure change management initiatives are adopted and policies implemented.
• Respond to escalated client/interdepartmental issues.
• Meet regularly with Global partners and internal leaders to review team performance.
• Identify opportunities for operational excellence and process improvements.

Skills

CRIS certification

Communication

Documentation

Problem-solving

Teamwork

Education

Bachelor's degree or equivalent

Medical Records experience

Tools

Microsoft Suite

Visio

CRM

Power BI

Workday

Job description

Sharecare is a digital health company inviting a Manager of Global Central Operations to join a remote, full-time team. You will lead partnerships with global stakeholders, drive operational excellence, and ensure SLAs are met across centralized operations.

The role emphasizes cross-functional collaboration, change management, and continuous improvement, with a focus on HIPAA-compliant processes and documentation. A CRIS certification and 5+ years in Medical Records are preferred.