Remote Global Network Infrastructure Manager

Akamai Technologies, Inc.; Atlanta (GA); Hybrid; USD 109,000 - 195,000; Full time

Job summary

Akamai Technologies, Inc. is seeking a Manager of Network Infrastructure to lead a technical, 24x7 operations team responsible for large-scale global platform infrastructure.

You will drive fault detection, incident resolution, and operations excellence across data centers and edge networks. You will collaborate with internal teams, field technicians, and external partners, develop and refine run books and policies, and mentor a remote, global maintenance team to deliver reliable performance for

Qualifications

• 6+ years of relevant experience and a Bachelor's degree.
• Experience in Internet infrastructure environments, including routing and access networks.
• Experience managing technical teams, including a remote global team.
• Strong communication and relationship-building with teams, providers, and partners.

Responsibilities

• Cultivating and providing direct supervision for a group of maintenance engineers.
• Developing, document, refine and maintain operations policies, processes, procedures, and escalations to internal groups and equipment vendors
• Designing, developing, and maintaining alerts and run books to improve fault detection and operational visibility
• Evaluating technical skills of the maintenance team to ensure appropriate expertise
• Determining training needs for solutions and facilitating team training sessions
• Supporting the resolution of high-severity technical incidents and managing remote assets

Skills

Leadership

Team management

Communication

Remote team management

Networking basics

Stakeholder management

Education

Bachelor's degree

Job description

Akamai Technologies, Inc. is seeking a Manager of Network Infrastructure to lead a technical, 24x7 operations team responsible for large-scale global platform infrastructure.

You will drive fault detection, incident resolution, and operations excellence across data centers and edge networks. You will collaborate with internal teams, field technicians, and external partners, develop and refine run books and policies, and mentor a remote, global maintenance team to deliver reliable performance for