Global Network Infrastructure Manager — 24x7 Operations Lead

Akamai Technologies, Inc.; Trenton (NJ); On-site; USD 109,000 - 195,000; Full time

Benefits offered by this job

Healthcare

401K

Equity awards

ESPP

Parental leave

PTO

Job summary

Akamai Technologies, Inc. is seeking a Manager of Network Infrastructure to lead a technical, 24x7 operations team responsible for large-scale network infrastructure worldwide.

You will guide fault detection, asset management, and escalation processes while partnering with datacenters, internal teams, and external vendors. You will build and maintain runbooks and alerts, evaluate team skills, and plan training to ensure high availability and performance of Akamai's global platform.

Qualifications

• 6+ years of relevant experience and a Bachelor's degree.
• Experience in Internet infrastructure environments, including routing and access networks.
• Experience managing technical teams, including a remote global team.
• Strong relationship-building with teams, providers and partners.
• Familiarity with data center portals and NOC environments.
• Solid communication skills.

Responsibilities

• Cultivate and provide direct supervision for a group of maintenance engineers.
• Develop, document, refine and maintain operations policies, processes, procedures, and escalations.
• Design, develop and maintain alerts and run books to improve fault detection.
• Evaluate technical skills of the maintenance team to ensure expertise.
• Determine training needs for solutions and facilitate team training sessions.
• Support resolution of high-severity technical incidents and manage remote assets.

Skills

Leadership

Communication

Team management

Stakeholder management

Education

Bachelor's degree

Tools

NOC environments

Data center portals

Job description

Akamai Technologies, Inc. is seeking a Manager of Network Infrastructure to lead a technical, 24x7 operations team responsible for large-scale network infrastructure worldwide.

You will guide fault detection, asset management, and escalation processes while partnering with datacenters, internal teams, and external vendors. You will build and maintain runbooks and alerts, evaluate team skills, and plan training to ensure high availability and performance of Akamai's global platform.