Global Network Infrastructure Leader (24x7 Ops)

Akamai Technologies, Inc.; Santa Fe (NM); Hybrid; USD 109,000 - 195,000; Full time

Benefits offered by this job

Health insurance

401K plan

Job summary

Akamai Technologies, Inc. is seeking a Manager of Network Infrastructure to lead a technical 24x7 operations team responsible for maintaining large-scale network infrastructure worldwide.

You will resolve complex engineering issues, manage escalations, and oversee core processes across global datacenters and remote assets. You will develop and enforce operations policies, design alerts and runbooks, evaluate team skills, and coordinate training to ensure high availability and performance of

Qualifications

• 6+ years of relevant experience and a Bachelor's degree.
• Experience in Internet infrastructure environments, including routing and access networks.
• Experience managing technical teams, including a remote global team.
• Demonstrate a passion for building productive relationships with teams, providers, and partners.
• Familiar with data center portals and NOC environments.
• Possess solid communication skills.

Responsibilities

• Cultivating and providing direct supervision for a group of maintenance engineers.
• Developing, document, refine and maintain operations policies, processes, procedures, and escalations to internal groups and equipment vendors.
• Designing, developing, and maintaining alerts and run books to improve fault detection and operational visibility.
• Evaluating technical skills of the maintenance team to ensure appropriate expertise.
• Determining training needs for solutions and facilitating team training sessions.
• Supporting the resolution of high-severity technical incidents and managing remote assets.

Skills

Leadership

Network infrastructure

Remote team management

Stakeholder relationships

Communication

Education

Bachelor's degree

Job description

Akamai Technologies, Inc. is seeking a Manager of Network Infrastructure to lead a technical 24x7 operations team responsible for maintaining large-scale network infrastructure worldwide.

You will resolve complex engineering issues, manage escalations, and oversee core processes across global datacenters and remote assets. You will develop and enforce operations policies, design alerts and runbooks, evaluate team skills, and coordinate training to ensure high availability and performance of