Global Network Infrastructure Manager - 24x7 Ops

Akamai Technologies, Inc.; Jackson (MS); Hybrid; USD 109,000 - 195,000; Full time

Benefits offered by this job

Healthcare benefits

401K and ESPP

Paid time off

Job summary

Akamai Technologies, Inc. is seeking a Manager of Network Infrastructure to lead a technical 24x7 operations team responsible for maintaining large-scale network infrastructure worldwide. You will resolve complex engineering issues, manage escalations, and oversee core processes.

The role emphasizes training, performance, data center coordination, and collaboration with datacenter staff, internal teams, and external partners, with a focus on reliability and efficiency.

Qualifications

• 6+ years of relevant experience in network infrastructure management.
• Experience leading a remote, global operations team.
• Strong communication and stakeholder management.

Responsibilities

• Lead a 24x7 operations team maintaining large-scale network infrastructure.
• Develop and refine operating policies, processes, and escalation paths.
• Design alerts and run books to improve fault detection.
• Assess skills and training needs for the team.
• Support high-severity incidents and manage remote assets.
• Collaborate with datacenter staff and internal/external partners.

Skills

Leadership

People management

Communication

Education

Bachelor's degree

Tools

NOC platforms

Monitoring tools

Job description

Akamai Technologies, Inc. is seeking a Manager of Network Infrastructure to lead a technical 24x7 operations team responsible for maintaining large-scale network infrastructure worldwide. You will resolve complex engineering issues, manage escalations, and oversee core processes.

The role emphasizes training, performance, data center coordination, and collaboration with datacenter staff, internal teams, and external partners, with a focus on reliability and efficiency.