Senior Global Network Infrastructure Manager

Akamai Technologies, Inc.; Cambridge (MA); Hybrid; USD 109,000 - 195,000; Full time

Benefits offered by this job

Healthcare benefits

401K savings plan

Paid time off (PTO)

Parental leave

Job summary

Akamai Technologies, Inc. is seeking a Manager of Network Infrastructure to lead a 24x7 operations team responsible for large-scale global network assets. You will resolve complex issues, maintain core processes, and collaborate with datacenter staff and vendors.

You will drive fault detection, incident resolution, and team training, ensuring reliable service for Akamai's worldwide platform and customers.

Qualifications

• 6+ years of relevant experience with network infrastructure
• Experience in Internet infrastructure environments including routing and access networks
• Experience managing technical teams including a remote global team
• Strong communication and relationship-building skills
• Familiarity with data center portals and NOC environments

Responsibilities

• Provide direct supervision for maintenance engineers.
• Develop and maintain operations policies, processes, and escalations with internal groups and vendors.
• Design and maintain alerts and run books for fault detection and visibility.
• Evaluate technical skills and determine training needs for the team.
• Support resolution of high-severity incidents and manage remote assets.

Skills

Leadership

Networking

Team management

Communication

Global collaboration

NOC familiarity

Education

Bachelor's degree

Job description

Akamai Technologies, Inc. is seeking a Manager of Network Infrastructure to lead a 24x7 operations team responsible for large-scale global network assets. You will resolve complex issues, maintain core processes, and collaborate with datacenter staff and vendors.

You will drive fault detection, incident resolution, and team training, ensuring reliable service for Akamai's worldwide platform and customers.