Global Network Infrastructure Manager

Akamai Technologies, Inc.; Richmond (VA); Remote; USD 109,000 - 195,000; Full time

Benefits offered by this job

Health benefits

401K savings plan

Paid time off (PTO)

Job summary

Akamai Technologies seeks a Manager of Network Infrastructure to lead a 24x7 operations team responsible for large-scale network infrastructure, including hardware, software, and datacenter assets. You will partner with global field technicians and internal teams to ensure reliable availability and optimal performance.

In this role you will develop policies, maintain alerts and run books, evaluate team skills, and train staff while resolving high-severity incidents and coordinating remote assets

Qualifications

• Bachelor's degree and 6+ years of relevant experience in Internet infrastructure.
• Experience in Internet infrastructure environments, including routing and access networks.
• Experience managing a remote/global technical team.
• Ability to build productive relationships with teams, providers, and partners.
• Familiarity with data center portals and NOC environments.
• Strong communication skills.

Responsibilities

• Provide direct supervision for maintenance engineers.
• Develop and maintain operations policies, processes, procedures, and escalations.
• Design and maintain alerts and run books to improve fault detection and operational visibility.
• Evaluate technical skills of the maintenance team to ensure appropriate expertise.
• Determine training needs for solutions and facilitate team training sessions.
• Support the resolution of high-severity technical incidents and manage remote assets.

Skills

Remote team management

Communication skills

NOC familiarity

Datacenter collaboration

Education

Bachelor's degree

Job description

Akamai Technologies seeks a Manager of Network Infrastructure to lead a 24x7 operations team responsible for large-scale network infrastructure, including hardware, software, and datacenter assets. You will partner with global field technicians and internal teams to ensure reliable availability and optimal performance.

In this role you will develop policies, maintain alerts and run books, evaluate team skills, and train staff while resolving high-severity incidents and coordinating remote assets