Remote Global Head of Customer Implementations

3E; Georgia; On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Life insurance

Disability coverage

Open PTO

401(k) with company match

Employee assistance program

Voluntary benefits

Job summary

3E is seeking a visionary leader to elevate our global Customer Implementations function. You will guide enterprise deployments across product lines, build scalable delivery practices, and partner with Customer Experience, Sales, and product teams to ensure value realization.

Based in the Eastern Time Zone, this remote role requires 10+ years in B2B SaaS implementations and a track record of multi-region leadership, with a focus on customer value, risk management, and successful go-lives.

Qualifications

• 10+ years in B2B SaaS implementation, professional services, or delivery operations.
• Experience leading global, distributed, or multi-region teams in high-growth environments.
• Proven track record delivering complex enterprise software with data, integration, or regulatory complexity.
• Experience with revenue impact, ACV, renewals, and expansion opportunities.

Responsibilities

• Lead a global Customer Implementations team responsible for enterprise deployments.
• Set delivery rhythms, standards, and accountability across the team.
• Define scalable implementation practices with project plans, governance, and RACI.
• Improve risk management and proactive issue resolution before go-live.
• Collaborate across CX, Sales, PM, and Tech to strengthen handoffs and outcomes.
• Drive AI, automation, and digital workers to scale operations.

Skills

Global team leadership

Customer success leadership

Enterprise software implementations

AI & automation in delivery

Delivery excellence

Education

PMP certification

Tools

Dashboards

RACI framework

Project governance

Job description

3E is seeking a visionary leader to elevate our global Customer Implementations function. You will guide enterprise deployments across product lines, build scalable delivery practices, and partner with Customer Experience, Sales, and product teams to ensure value realization.

Based in the Eastern Time Zone, this remote role requires 10+ years in B2B SaaS implementations and a track record of multi-region leadership, with a focus on customer value, risk management, and successful go-lives.