Head of Customer Implementations & Onboarding
Endicott Group
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Vantagens oferecidas por esta oferta de emprego
Resumo da oferta
3E seeks a Manager, Customer Implementation to lead a US-based team delivering SaaS implementations across our evolving portfolio. You’ll drive performance, ensure high-quality customer experiences, and collaborate across Product, Customer Success, and Support.
You’ll manage strategic, multi-product implementations and coach team members while navigating new products, processes, and AI-enabled workflows.
Qualificações
- 6+ years of experience in SaaS onboarding, implementation, or professional services, including multi-product implementations.
- 2+ years of experience managing, coaching, and developing a delivery team.
- Strong project management fundamentals with scope, milestones, dependencies, risks, and escalations.
Responsabilidades
- Lead, coach, and develop a team of onboarding and implementation professionals for enterprise SaaS deployments.
- Monitor performance, provide actionable feedback, and ensure standards.
- Oversee active implementations, identify risks, remove roadblocks, push to successful outcomes.
- Coordinate project plans, milestones, scope, dependencies, and customer communications.
Conhecimentos
Ferramentas
Descrição da oferta de emprego
3E seeks a Manager, Customer Implementation to lead a US-based team delivering SaaS implementations across our evolving portfolio. You’ll drive performance, ensure high-quality customer experiences, and collaborate across Product, Customer Success, and Support.
You’ll manage strategic, multi-product implementations and coach team members while navigating new products, processes, and AI-enabled workflows.
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