Remote Global Customer Success Manager

Oyster HR; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Oyster is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. You will own relationships with a diverse customer base and ensure successful adoption of our platform.

You will drive customer health, respond to inquiries, conduct enablement sessions and escalation calls, and collaborate cross-functionally with product and support to improve the customer experience. This fully remote role supports the Americas region and requires you to be based within the

Responsibilities

• Proactively manage and nurture relationships with a portfolio of customers, ensuring high engagement and satisfaction levels.
• Responsible for addressing and managing customers' health cases assigned to them.
• Respond to customer inquiries and requests within the Success scope, providing timely and effective solutions.
• Conduct enablement sessions, product demos, and escalation calls with customers to drive

Job description

Oyster is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. You will own relationships with a diverse customer base and ensure successful adoption of our platform.

You will drive customer health, respond to inquiries, conduct enablement sessions and escalation calls, and collaborate cross-functionally with product and support to improve the customer experience. This fully remote role supports the Americas region and requires you to be based within the