Global Remote Customer Success Manager | 40 Days PTO & Wellbeing

ProducePay; United States; Remoto; USD 85.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

40 days off

Mental health support

Wellbeing allowance

WFH stipend

Flexible parental leave

Descrizione del lavoro

Oyster is seeking a passionate Customer Success Manager to manage relationships across a diverse customer base and ensure success and satisfaction with our platform and services. This role offers a fully remote environment and requires being based within -3 / -8 UTC (Americas).

You will collaborate with Product, Sales, Support, and Marketing to maximize value, drive adoption, and resolve issues, while continuously improving customer health and engagement.

Competenze

• Minimum of 2 years in a Customer Success, Account Manager or quota-carrying role, preferably SaaS or technology.
• Proven ability to manage multiple customer relationships and drive outcomes.
• Excellent verbal and written communication skills.
• Strong interpersonal and collaboration skills across teams.
• Analytical mindset with data-driven decision making.
• Ability to thrive in a fast-paced, changing environment.

Mansioni

• Proactively manage and nurture relationships with a portfolio of customers.
• Address and manage customers' health cases assigned to them.
• Respond to customer inquiries within the Success scope with timely solutions.
• Lead enablement sessions, product demos, and escalation calls to drive adoption.
• Collaborate cross-functionally to resolve issues and retain customers.
• Use data insights to understand customer needs and advocate for them.
• Identify improvements to scale customer success processes.
• Lead cross-functional projects to improve engagement and satisfaction.
• Serve as primary contact for internal teams and prioritize requests.
• Work with Sales to ensure retention, especially churn-risk cases.
• Coordinate with Treasury on late payments where needed.
• Partner with Product, Sales, Support, and Marketing to maximize value.
• Stay updated on product changes and industry trends.

Strumenti

Zendesk

Asana

Notion

Slack

Descrizione del lavoro

Oyster is seeking a passionate Customer Success Manager to manage relationships across a diverse customer base and ensure success and satisfaction with our platform and services. This role offers a fully remote environment and requires being based within -3 / -8 UTC (Americas).

You will collaborate with Product, Sales, Support, and Marketing to maximize value, drive adoption, and resolve issues, while continuously improving customer health and engagement.