Remote Client Success Manager — Growth & Retention

Hire Overseas; Lansing (MI); Remoto; USD 70.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid in USD

Remote work

Paid time off

Holiday observance

High ownership role

Descrizione del lavoro

Hire Overseas is seeking an Internal Customer Success Manager to own post-sale client relationships and drive retention. You will coordinate check-ins, vet candidates, and ensure smooth placements while protecting client outcomes in a fast-growing offshore staffing platform.

This fully remote role requires responsiveness during US business hours, collaboration with founders, and a high-ownership mindset as the company scales. Join a small team with direct access to leadership.

Competenze

• Experience in customer success or account management.
• Ability to manage multiple accounts and stakeholders.
• Understanding of recruiting or staffing processes.
• Proven written and verbal communication skills.

Mansioni

• Own existing client relationships from post-sale through renewal.
• Join kickoff, check-ins, and escalation calls to manage engagements.
• Monitor accounts, spot issues early and coordinate solutions.
• Coordinate candidate vetting and placements with the recruiting team.
• Proactively identify opportunities for repeat business and referrals.
• Maintain strong client satisfaction and drive long-term partnerships.

Conoscenze

Customer success

Account management

Staffing experience

Recruiting knowledge

Remote collaboration

Descrizione del lavoro

Hire Overseas is seeking an Internal Customer Success Manager to own post-sale client relationships and drive retention. You will coordinate check-ins, vet candidates, and ensure smooth placements while protecting client outcomes in a fast-growing offshore staffing platform.

This fully remote role requires responsiveness during US business hours, collaboration with founders, and a high-ownership mindset as the company scales. Join a small team with direct access to leadership.