Remote Partnership Success Manager

Oceans Talent; United States; Remote; USD 65,000 - 85,000; Full time

Job summary

Oceans Talent is seeking a Customer Success Manager to nurture client/talent partnerships from onboarding through ongoing collaboration in a fully remote US role. You will guide customized onboarding, monitor partnership health, and address misalignment to maintain productive relationships.

You will coordinate with Clients and Talent, use tools like Hubspot, Slack, and Google Sheets, and act as the voice of the partnership in cross-functional teams while reporting to the Head of Customer Success.

Qualifications

• Experience managing foundership or startup client relationships preferred.
• Diversity of experience and inclusivity in handling partnerships.
• Interview areas include relationship management, expectation management, strategic judgment, dynamic problem solving, and cross-cultural understanding.

Responsibilities

• Facilitate calls with Clients and Talent to set up collaboration and ensure alignment.
• ManageClient dissatisfaction or misalignment to productive ends.
• Maintain infrastructure for partnership data and collaboration tools (Hubspot, Slack, Google Sheets).
• Represent the voice of the Client/Talent partnership in internal development processes.

Job description

Oceans Talent is seeking a Customer Success Manager to nurture client/talent partnerships from onboarding through ongoing collaboration in a fully remote US role. You will guide customized onboarding, monitor partnership health, and address misalignment to maintain productive relationships.

You will coordinate with Clients and Talent, use tools like Hubspot, Slack, and Google Sheets, and act as the voice of the partnership in cross-functional teams while reporting to the Head of Customer Success.