Remote Client Success & Onboarding Lead

Oceans; Oregon; Ibrido; USD 65.000 - 85.000; Tempo pieno

Descrizione del lavoro

Oceans is seeking a Customer Success Manager to nurture Client/Talent partnerships through tailored onboarding, ongoing guidance, and proactive issue resolution. The role focuses on bridging cultural differences, aligning expectations, and sustaining a healthy collaboration lifecycle.

Remote, US-based, full-time, with a strong emphasis on customer success excellence. You will manage onboarding flows, advise best practices, and ensure customers and talent achieve long-term mutual satisfaction

Competenze

• Experience designing onboarding flows for clients and talent.
• Ability to translate between client and talent perspectives.
• Proven track record handling misalignment to productive outcomes.
• Comfort working in a remote, fast-moving startup environment.
• Commitment to diversity and inclusive collaboration.

Mansioni

• Design and guide customized onboarding flows for clients and talent.
• Bridge cultural gaps through effective communication.
• Manage partnership portfolio and address misalignment proactively.
• Maintain collaboration infrastructure (Hubspot, Slack, Google Sheets).

Conoscenze

Relationship Management

Expectation Management

Strategic Judgment

Dynamic Problem Solving

Cross-Cultural Understanding

Strumenti

Hubspot

Slack

Google Sheets

Gemini

Claude

Descrizione del lavoro

Oceans is seeking a Customer Success Manager to nurture Client/Talent partnerships through tailored onboarding, ongoing guidance, and proactive issue resolution. The role focuses on bridging cultural differences, aligning expectations, and sustaining a healthy collaboration lifecycle.

Remote, US-based, full-time, with a strong emphasis on customer success excellence. You will manage onboarding flows, advise best practices, and ensure customers and talent achieve long-term mutual satisfaction