Remote Global Biopharma Accounts Director

Norstella; Hartford (CT); Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical and Prescription Drug Benefits

Health Savings Accounts (HSA) or FSA

Dental & Vision Benefits

401k Retirement Plan with CompanyMatch

Paid Parental Leave

Job summary

Norstella's Citeline unit is seeking a Global Account Director to grow and manage Biopharma client relationships through renewal and expansion of long-term partnerships. You will serve as a trusted advisor, mapping each client’s org structure, performance, and strategy to align Citeline’s data and AI-enabled solutions with business priorities.

You will lead comprehensive account plans, collaborate with internal teams, and use SFDC to track pipeline while driving high retention and new bookings.

Qualifications

• 5+ years of experience in similar roles preferred.
• Proven track record expanding business with clients by engaging stakeholders to understand their needs and provide value.
• Strategic account planning to ensure alignment across internal teams, identifying risks and opportunities as they emerge to build and maintain effective relationships.
• Led contract negotiations in rapidly changing environments by proactively identifying risks and opportunities within each account.
• Deep knowledge of the pharmaceutical industry and the language of life sciences clients when communicating the strategic value of Citeline’s solutions.
• Proven consultative sales skills, including competitive market research, lead generation, prospecting, business development and closing sales.
• Collaborative experience in a team environment and the ability to partner with internal teams as well as clients/prospects.
• High close ratios driven by strong presentation, negotiation and objection-handling skills.
• Desire to be the best in the team while supporting fellow team members

Responsibilities

• Achieve and exceed quarterly and annual sales targets as set forth by the business.
• Understand every facet of a client’s business including organizational structure, performance, business strategy and key leadership.
• Execute against a comprehensive account and territory plan to drive high retention rates, renewal uplift, and new bookings within relevant whitespace.
• Proactively identify and capture opportunities or address risks at strategic and tactical levels.
• Demonstrate deep knowledge of your client base to align product offerings and packages with client needs.
• Full cycle of planning execution, collaborating with support teams internally (SDR’s, Client Success, Solution Consulting and Consulting & Analytics) to drive success.
• Partner with Citeline’s Product management & Client Success teams to share feedback from client interactions and strive for continuous improvements in Citeline’s offering to Biopharma companies.
• Utilize SFDC to document all sales activities and provide accurate and up-to-date sales pipeline reports and forecasts on a weekly basis.
• Ad hoc duties as assigned (All Responsibilities need to end with this bullet)

Skills

Account leadership

Strategic thinking

Contract negotiations

Pharma industry knowledge

Consultative sales

Collaborative mindset

High close ratios

Team support

Tools

SFDC

Job description

Norstella's Citeline unit is seeking a Global Account Director to grow and manage Biopharma client relationships through renewal and expansion of long-term partnerships. You will serve as a trusted advisor, mapping each client’s org structure, performance, and strategy to align Citeline’s data and AI-enabled solutions with business priorities.

You will lead comprehensive account plans, collaborate with internal teams, and use SFDC to track pipeline while driving high retention and new bookings.