Remote Global Accounts Director - Supply Chain Solutions

Kinaxis Inc.; Scottsdale (AZ); Remote; USD 180,000 - 260,000; Full time

Benefits offered by this job

Flexible vacation

Flexible work options

Well-being programs

Fitness classes

Mentorship & training

Recognition programs

Hackathons

Job summary

Kinaxis is seeking a Global Account Director to drive long-term value for its largest enterprise customers. You will craft global account strategies, lead cross-functional teams, and collaborate with Sales on Next-Sell opportunities to accelerate growth and improve Net Revenue Retention.

You will influence executive stakeholders, manage complex relationships, and ensure alignment of roadmaps with customers’ strategic goals. Travel up to 20% to global client sites may be required.

Qualifications

• Bachelor’s degree in Business, Engineering, Supply Chain Management, or related field; MBA or advanced degree preferred.
• 10+ years managing Forbes Top 100/global accounts with a track record of strategic client relationships.
• Exceptional leadership, communication, and collaboration to influence executives and align cross-functional teams.
• Proven success orchestrating multi-region enterprise strategies delivering retention and growth.
• Strong expertise in supply chain management, processes, systems, and best practices.
• Proven ability to identify/qualify expansion opportunities, influence portfolio NRR and SQL generation.
• Experience with SaaS solutions to drive outcomes and optimize operations.
• PMP Certification considered an asset; ability to travel up to 20%.

Responsibilities

• Orchestrate Kinaxis’ relationships with global stakeholders and understand their structures, goals, and supply chains.
• Develop and implement governance for global enterprise accounts ensuring high-value delivery.
• Lead cross-functional Kinaxis teams across Product, CS, Support, PS and partners to drive transformation.
• Partner with Sales to create joint account plans and identify expansion opportunities.
• Influence NRR by adoption, retention readiness and expansion triggers.
• Oversee light commercial tasks: licenses, users, and scenarios to grow account value.
• Act as liaison to customer executives, demonstrating Kinaxis value and roadmap alignment.
• Coordinate with customers on KPIs and business impact metrics; provide strategic guidance.
• Manage escalations with internal teams to preserve trust and satisfaction.

Skills

Leadership

Stakeholder influence

Account management

Global engagement

Communication

Education

Bachelor's degree

MBA preferred

Tools

Salesforce

Gainsight

Job description

Kinaxis is seeking a Global Account Director to drive long-term value for its largest enterprise customers. You will craft global account strategies, lead cross-functional teams, and collaborate with Sales on Next-Sell opportunities to accelerate growth and improve Net Revenue Retention.

You will influence executive stakeholders, manage complex relationships, and ensure alignment of roadmaps with customers’ strategic goals. Travel up to 20% to global client sites may be required.