Remote Glass Claims Support Specialist

Safelite; Fulton (MS); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) plan with company matching

Paid volunteer day

Associate discounts

Weekly pay checks

Tuition reimbursement

Job summary

Safelite is seeking a remote Customer Care Associate to support customers with auto glass claims. You will handle inbound calls, guide customers through the filing process, and verify insurance details with empathy and accuracy.

This full-time remote role offers paid training, weekly pay, a 401(k) match, tuition reimbursement, and associate discounts. Equipment and a distraction-free workspace are required to succeed in this position.

Qualifications

• 16+ years of age.
• Must have own equipment and a dedicated workspace.
• Experience in a contact center or customer service role is preferred.

Responsibilities

• Answers inbound calls from customers with scripted prompts and professional demeanor.
• Enters claim data into production systems during calls.
• Guides customers through filing a glass claim with empathy and accuracy.
• Verifies insurance coverage and communicates details to customers.
• Assists with scheduling repair or recalibration services per customer preference.
• Utilizes provided tools to improve the customer experience.
• Aims to resolve complaints and provide accurate product/service information.
• Performs other duties assigned by leadership.

Skills

Customer service experience

Communication skills

Remote work experience

Education

High School Diploma or equivalent

Job description

Safelite is seeking a remote Customer Care Associate to support customers with auto glass claims. You will handle inbound calls, guide customers through the filing process, and verify insurance details with empathy and accuracy.

This full-time remote role offers paid training, weekly pay, a 401(k) match, tuition reimbursement, and associate discounts. Equipment and a distraction-free workspace are required to succeed in this position.