Remote Auto Glass Claims Specialist

Safelite; Clifton (TX); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Tuition reimbursement

Weekly pay

Paid training

Associate discounts

Job summary

Safelite is seeking a remote Customer Support professional to handle inbound calls, verify insurance details, and guide customers through the glass claim process. The role requires diligent data entry during calls, strong empathy, and the ability to schedule repairs or recalibration services with care.

Ideal candidates have prior contact center experience, strong communication skills, and a customer-first mindset.

Qualifications

• Experience in a contact center or customer service role.
• Comfort with scripted prompts and structured calls.
• Ability to communicate clearly and build rapport with customers.

Responsibilities

• Answer inbound calls from customers, policyholders, insurance agents, or repair shops using scripts.
• Enter claim data accurately while on live calls.
• Guide customers through filing a glass claim with empathy and clarity.
• Verify insurance coverage and deductible amounts for customers.
• Schedule repairs or recalibration services at Safelite locations or partner shops.

Skills

Customer service

Communication

Empathy

Remote work

Education

High School Diploma or equivalent

Job description

Safelite is seeking a remote Customer Support professional to handle inbound calls, verify insurance details, and guide customers through the glass claim process. The role requires diligent data entry during calls, strong empathy, and the ability to schedule repairs or recalibration services with care.

Ideal candidates have prior contact center experience, strong communication skills, and a customer-first mindset.