Remote Glass Claims Support Specialist

Safelite; United States; Remote; USD 20,457 - 29,136; Full time

Benefits offered by this job

401(k) plan with company matching

Tuition reimbursement up to $5,250 per year

Paid training

Associate discounts

Job summary

Safelite is seeking a fully remote customer service representative with a starting pay of $18.00/hour. In this role, you will assist customers in filing glass claims, ensuring a positive experience through empathy and effective communication.

You will also have access to a comprehensive benefits package, including 401(k) matching, tuition reimbursement, and paid training. Ideal candidates possess a high school diploma and previous customer service experience.

Qualifications

• Comfortable working in a structured, performance-based environment.
• Must be at least 16 years of age.
• Previous experience in a contact center or customer service role.

Responsibilities

• Professionally answer inbound calls.
• Accurately enter claim data during calls.
• Guide customers through filing a glass claim with empathy.
• Verify customer insurance coverage.
• Assist customers with service scheduling.
• Provide solutions for customer complaints.

Skills

Customer service skills

Technical proficiency

Empathy

Problem-solving

Communication

Education

High School Diploma or equivalent

Job description

Safelite is seeking a fully remote customer service representative with a starting pay of $18.00/hour. In this role, you will assist customers in filing glass claims, ensuring a positive experience through empathy and effective communication.

You will also have access to a comprehensive benefits package, including 401(k) matching, tuition reimbursement, and paid training. Ideal candidates possess a high school diploma and previous customer service experience.