Remote Glass Claims Specialist – Customer Care

Safelite; Central City (NE); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) match

Paid volunteer day

Associate discounts

Weekly pay

Job summary

Safelite is offering a fully remote customer service role with start in January 2027. You will handle inbound calls from customers, policyholders and shops using scripted prompts while maintaining a high standard of service.

You’ll verify insurance details, guide customers through claims processes, and coordinate repairs or recalibrations with care and efficiency, all from a home-based setup in the United States.

Qualifications

• Must be 16+ years of age.
• High School Diploma or equivalent, or actively enrolled.
• Previous experience working in a contact center or other customer service role.
• Comfortable working in a highly structured, performance-based environment.
• Ability to read from scripts and protect customer confidentiality.

Responsibilities

• Answer inbound calls from customers, policyholders, agents or shops using scripted prompts.
• Enter claim data into production systems while on a live call.
• Guide customers through filing a glass claim with empathy and rapport.
• Verify insurance coverage and deductible amounts and communicate details to the customer.
• Assist scheduling repair or recalibration services at a Safelite location or partner shop.
• Utilize available systems to enhance the customer experience.
• Provide solutions to resolve complaints with accurate product and service information.
• Perform other duties assigned by leadership.

Skills

Customer service experience

Empathy and integrity

Communication skills

Ability to follow scripts

Remote work readiness

Education

High School Diploma or equivalent

Tools

Computer systems proficiency

Telephone systems

Job description

Safelite is offering a fully remote customer service role with start in January 2027. You will handle inbound calls from customers, policyholders and shops using scripted prompts while maintaining a high standard of service.

You’ll verify insurance details, guide customers through claims processes, and coordinate repairs or recalibrations with care and efficiency, all from a home-based setup in the United States.