Remote Auto Glass Customer Care Specialist

Safelite; South Carolina; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Bonus opportunities

Weekly pay checks

Tuition reimbursement

Paid training

Job summary

Safelite is seeking a remote customer support specialist for handling inbound calls and guiding customers through glass claim processes. You will verify insurance details, schedule repairs, and provide clear, confident assistance while maintaining high confidentiality and quality service.

The role requires a High School Diploma or equivalent, prior contact center or customer service experience, and the ability to work with standard remote equipment.

Qualifications

• High School Diploma or equivalent, or actively enrolled.
• Previous experience working in a contact center or other customer service role.
• Ability to work remotely with required equipment.

Responsibilities

• Professionally answers inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
• Accurately enters claim data into production systems while on a live phone call.
• Guides customers through filing a glass claim with rapport and care.
• Verifies insurance coverage and deductible amounts for customers.
• Assists with scheduling repair or replacement services at a Safelite location or other shop.
• Resolves customer complaints and provides the most accurate product and service information.
• Works in a structured, performance-based environment with confidentiality standards.

Skills

Customer service

Communication

Education

High School Diploma or equivalent

Job description

Safelite is seeking a remote customer support specialist for handling inbound calls and guiding customers through glass claim processes. You will verify insurance details, schedule repairs, and provide clear, confident assistance while maintaining high confidentiality and quality service.

The role requires a High School Diploma or equivalent, prior contact center or customer service experience, and the ability to work with standard remote equipment.