Remote Customer Service Rep - Glass Claims & Support

Safelite; Orangeburg (SC); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Weekly pay checks

Tuition reimbursement

Paid training

Tools and resources provided

Job summary

Safelite is hiring for a fully remote Customer Support Specialist starting January 2027. You will answer inbound calls from customers, policyholders, and auto glass shops using scripted prompts while maintaining high service standards.

You will enter claim data in real time, verify insurance details, help schedule repairs, and guide customers through the glass claim process. A High School Diploma or equivalent is required, with paid training and weekly pay.

Qualifications

• Experience in customer service or contact center.
• Comfort with scripted prompts and production systems.
• Ability to work in a highly structured, performance-based environment.

Responsibilities

• Professionally answers inbound calls from customers, policyholders, insurance agents or auto glass shops using scripted prompts.
• Accurately enters claim data into our production systems while on a live phone call.
• Assists customers with filing a glass claim and scheduling repairs or recalibration services.
• Verifies insurance coverage and deductibles and communicates details to the customer.
• Maintains confidentiality and demonstrates ethical standards while helping stores and customers.

Skills

Customer service

Call center

Data entry

Communication

Education

High School Diploma or equivalent

Job description

Safelite is hiring for a fully remote Customer Support Specialist starting January 2027. You will answer inbound calls from customers, policyholders, and auto glass shops using scripted prompts while maintaining high service standards.

You will enter claim data in real time, verify insurance details, help schedule repairs, and guide customers through the glass claim process. A High School Diploma or equivalent is required, with paid training and weekly pay.