Remote Auto Insurance Claims Specialist - Full-Time

Safelite; Arizona; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) plan with company matching

Paid volunteer day

Associate discounts

Job summary

Safelite is seeking a remote customer care agent to professionally handle inbound calls, verify insurance details, and guide customers through glass claims. You will enter data in real-time and coordinate scheduling for repairs or recalibration, all while following scripted prompts and maintaining a high level of service.

The role emphasizes empathy, active listening, and strong communication in a structured performance-based environment.

Qualifications

• Must be comfortable in a highly structured, performance-based environment.
• Experience in contact centers or customer service.
• Able to read scripted prompts and follow procedures.
• 16+ years of age and HS diploma or equivalent.
• Remote work setup with a distraction-free workspace.

Responsibilities

• Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
• Accurately enters claim data into our production systems while on a live phone call.
• Effectively guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs.
• Verifies customer insurance coverage and deductible amounts and communicates the information to the customer.
• Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference.
• Utilizes systems and resources provided to enhance the overall customer experience.

Skills

Customer service

Active listening

Communication

Empathy

Structured environment

Education

High School Diploma or equivalent

Tools

Windows 11

Desktop/VPN setup

Phone systems

Job description

Safelite is seeking a remote customer care agent to professionally handle inbound calls, verify insurance details, and guide customers through glass claims. You will enter data in real-time and coordinate scheduling for repairs or recalibration, all while following scripted prompts and maintaining a high level of service.

The role emphasizes empathy, active listening, and strong communication in a structured performance-based environment.