Remote Glass Claims Customer Care Specialist

Safelite; Nebraska; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Tuition reimbursement

Paid training

Job summary

Safelite is hiring for a fully remote customer service role. You will handle inbound calls, verify insurance details, and guide customers through glass claims while maintaining a high level of service. Training runs during first weeks, with options for 9:00-16:00 or 12:00-19:00 ET schedules.

Paid training, weekly pay, and tuition reimbursement up to 5,250 annually are offered. Full-time and part-time schedules available, with no overnight shifts.

Qualifications

• Experience in customer service or contact center environment.
• Comfort with phone-based interactions and scripted prompts.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Answer inbound customer calls using scripted prompts.
• Enter claim data into production systems in real time during calls.
• Guide customers through filing a glass claim with empathy and rapport.
• Verify insurance coverage and deductible amounts for customers.
• Assist scheduling repair, replacement, or recalibration at Safelite locations or partner shops.
• Utilize systems to enhance customer experience and resolve issues.
• Provide accurate product and service information to customers.
• Maintain high ethical standards in a structured performance-based setting.

Skills

Customer service

Inbound calls

Communication

Education

High School Diploma or equivalent

Job description

Safelite is hiring for a fully remote customer service role. You will handle inbound calls, verify insurance details, and guide customers through glass claims while maintaining a high level of service. Training runs during first weeks, with options for 9:00-16:00 or 12:00-19:00 ET schedules.

Paid training, weekly pay, and tuition reimbursement up to 5,250 annually are offered. Full-time and part-time schedules available, with no overnight shifts.