Remote Glass Claims Support Specialist

Safelite Group; United States; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Bonus opportunities

401(k) with company matching

Paid volunteer day

Associate discounts

Weekly pay

Job summary

Safelite Group is seeking agents for a fully remote customer service role across multiple US states. Training is Monday–Friday, with paid start time windows (9:00–16:00 or 12:00–19:00 ET). The role pays $18.00 per hour with opportunities for bonuses and a robust benefits package.

Must work from a distraction-free home workspace and have the required equipment. W2 employees will handle inbound calls, verify insurance details, and schedule repairs or recalibrations while providing compassionate,

Qualifications

• Previous experience in a contact center or customer service role.
• Comfortable in a highly structured performance-based environment.
• Able to operate computer and telephone systems remotely.

Responsibilities

• Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
• Accurately enters claim data into production systems while on a live phone call.
• Guides customers through filing a glass claim with empathy and rapport.
• Verifies customer insurance coverage and deductible amounts and communicates details.
• Assists customers with scheduling repair or recalibration services and locations.
• Uses provided resources to enhance the customer experience and resolve issues.
• Addresses customer concerns and offers accurate product and service information.

Skills

Customer service experience

Strong communication

Empathy

Telephone systems proficiency

Education

High School Diploma or equivalent

Tools

Windows 11

Job description

Safelite Group is seeking agents for a fully remote customer service role across multiple US states. Training is Monday–Friday, with paid start time windows (9:00–16:00 or 12:00–19:00 ET). The role pays $18.00 per hour with opportunities for bonuses and a robust benefits package.

Must work from a distraction-free home workspace and have the required equipment. W2 employees will handle inbound calls, verify insurance details, and schedule repairs or recalibrations while providing compassionate,