Remote Auto Glass Claims Specialist

Safelite; Atlanta (GA); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Hourly pay

Weekly pay

Tuition reimbursement

Paid training

Job summary

Safelite is offering a fully remote, customer service role with full-time and part-time options. Training is provided, with standard hours and a strong emphasis on structured performance. The role involves assisting policyholders, auto glass shops, and agents in filing glass claims and scheduling services.

Earn $18.00 per hour with weekly pay and access tuition reimbursement up to $5,250 annually. Applicants should be comfortable with Windows 11 and a home office setup.

Qualifications

• Professional answers inbound calls from customers, policyholders, insurance agents or auto glass shops using scripted prompts.
• Accurately enters claim data into production systems while on a live phone call.
• Guides customers through filing a glass claim with rapport and care.
• Verifies customer insurance coverage and deductible amounts.
• Assists customers with scheduling repair/replacement/calibration services.
• Experience in a contact center or customer service role.
• High School Diploma or equivalent, or actively enrolled.

Responsibilities

• Answer inbound calls using scripted prompts.
• Enter claim data while on calls.
• Guide customers through the claim process empathetically.
• Verify insurance coverage and deductibles.
• Schedule repairs or calibration services as requested.
• Maintain confidentiality and operate within a structured environment.

Skills

Customer service

Call center

Remote work

Communication

Data entry

Empathy

Education

High School Diploma or equivalent

Tools

Windows 11

Job description

Safelite is offering a fully remote, customer service role with full-time and part-time options. Training is provided, with standard hours and a strong emphasis on structured performance. The role involves assisting policyholders, auto glass shops, and agents in filing glass claims and scheduling services.

Earn $18.00 per hour with weekly pay and access tuition reimbursement up to $5,250 annually. Applicants should be comfortable with Windows 11 and a home office setup.