Remote Glass Claims Advisor

Safelite; North Dakota; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Weekly pay checks

Tuition reimbursement

Paid training

Job summary

Safelite is hiring a remote Customer Service Associate to handle inbound calls from customers, policyholders, insurance agents and auto glass shops. You will guide clients through filing a glass claim, verify coverages, enter data in real time, and schedule repairs while delivering a caring, solution-focused experience.

Training is Monday–Friday for the first 3 weeks with two daily time options in EST. Pay is $18/hour, weekly pay, and up to $5,250 tuition reimbursement per year.

Qualifications

• 100% attendance required during training (Training Monday - Friday for first 3 weeks).
• Must provide own equipment (Windows 11 PC; Ethernet connection; some cases may need adaptor).
• Handles inbound calls using scripted prompts and enters claim data in real time.
• Previous experience in a contact center or customer service role preferred.

Responsibilities

• Answer inbound calls from customers, policyholders, insurance agents and auto glass shops.
• Verify customer insurance coverage and deductible amounts communicated to customer.
• Enter claim data into production systems during live calls.
• Assist customers with scheduling repair, replacement, or recalibration services at Safelite or partner shops.
• Provide solutions to resolve customer concerns with accuracy and empathy.

Education

High School Diploma or equivalent

Job description

Safelite is hiring a remote Customer Service Associate to handle inbound calls from customers, policyholders, insurance agents and auto glass shops. You will guide clients through filing a glass claim, verify coverages, enter data in real time, and schedule repairs while delivering a caring, solution-focused experience.

Training is Monday–Friday for the first 3 weeks with two daily time options in EST. Pay is $18/hour, weekly pay, and up to $5,250 tuition reimbursement per year.