Remote Auto Glass Claims Advisor

Safelite; Clifton (TX); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Weekly pay checks

Tuition reimbursement

Paid training and tools

Job summary

Safelite is seeking a remote customer service advocate to support inbound calls, verify insurance and guide glass-claim processes. This role requires strong communication, data entry accuracy, and a compassionate approach to customers while navigating scripted prompts.

Training is provided, with paid sessions and access to all necessary tools. Weekly pay and a tuition reimbursement program of up to $5,250 annually complement the position.

Qualifications

• High School Diploma or equivalent, or actively enrolled.
• Previous experience working in a contact center or other customer service role.
• Comfort with a highly structured, performance-based remote environment.

Responsibilities

• Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
• Accurately enters claim data into our production systems while on a live phone call.
• Guides customers through filing a glass claim and builds rapport for each customer's needs.
• Verifies customer insurance coverage and deductible amounts and communicates details.
• Assists customers with scheduling repair, replacement, or recalibration services at a Safelite location or non-Safelite shop.
• Uses provided systems to enhance the overall customer experience.
• Provides solutions to resolve complaints and concerns while sharing accurate product information.
• Works in a structured, confidential environment with strong ethics.

Education

High School Diploma or equivalent

Job description

Safelite is seeking a remote customer service advocate to support inbound calls, verify insurance and guide glass-claim processes. This role requires strong communication, data entry accuracy, and a compassionate approach to customers while navigating scripted prompts.

Training is provided, with paid sessions and access to all necessary tools. Weekly pay and a tuition reimbursement program of up to $5,250 annually complement the position.