Hands-On Genesys Cloud CX Training Specialist (Remote)

Miratech; Dallas (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Relentless performance culture

Competitive pay & benefits

Remote work flexibility

Professional development opportunities

Global impact projects

Multicultural environment

Sustainability values

Job summary

Miratech is seeking a Genesys Cloud CX Training Specialist to deliver hands-on, scenario-based end-user training across multiple business units and locations. You will convert functional content with SMEs into structured training agendas and develop supporting materials, including SCORM‑based content and Articulate Storyline assets.

In this role, you will facilitate live sessions, track progress, and support Train-the-Trainer programs while adapting pacing to audience needs and environment

Qualifications

• 3+ years of experience delivering end‑user training on enterprise software/CX platforms.
• Proven experience delivering interactive, scenario‑based training.
• Experience developing or delivering SCORM/LMS content; Articulate Storyline is a plus.

Responsibilities

• Deliver hands‑on, scenario‑based end‑user training for Genesys Cloud CX across multiple business units.
• Facilitate live and virtual training sessions using hands‑on guided practice.
• Collaborate with SMEs to convert content into timed training agendas.
• Validate training environment readiness and prerequisites ahead of sessions.
• Track attendance, feedback, and progress; report to program lead.
• Support SCORM/LMS training content development and Storyline materials.
• Create user‑facing job aids and guides.
• Run Train‑the‑Trainer sessions for LOB Change Champions.
• Identify training readiness risks and adjust pacing accordingly.
• Adapt training approach based on audience engagement.

Skills

End-user training

Adult learning principles

Facilitation

Communication

Stakeholder coordination

Tools

Articulate Storyline

SCORM LMS

Job description

Miratech is seeking a Genesys Cloud CX Training Specialist to deliver hands-on, scenario-based end-user training across multiple business units and locations. You will convert functional content with SMEs into structured training agendas and develop supporting materials, including SCORM‑based content and Articulate Storyline assets.

In this role, you will facilitate live sessions, track progress, and support Train-the-Trainer programs while adapting pacing to audience needs and environment