Remote Genesys Cloud CX Training Specialist

Miratech Group; San Francisco, Northern (CA, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Culture of Relentless Performance

Competitive Pay and Benefits

Work From Anywhere Culture

Growth Mindset

Global Impact

Welcoming Multicultural Environment

Social Sustainability Values

Job summary

Miratech Group in San Francisco seeks a Genesys Cloud CX Training Specialist to lead hands-on end-user training during a large-scale migration and transformation program across multiple business units.

You will design and deliver scenario-based sessions, collaborate with SMEs to convert content into timed training agendas, validate environments, track progress, and develop SCORM/LMS materials and job aids for ongoing learner support.

Qualifications

• 3+ years of experience delivering end-user training on enterprise software and CX platforms
• Interactive, scenario-based training using adult-learning principles
• Experience developing or delivering SCORM/LMS-based content; familiarity with Articulate Storyline is a plus
• WFM platform training experience (forecasting, scheduling, real-time adherence) preferred
• Strong organizational and stakeholder coordination skills
• Excellent facilitation and communication with adaptable content and pacing

Responsibilities

• Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units
• Facilitate live and virtual training sessions using a hands-on, guided practice approach
• Convert functional content into structured, timed training agendas with SMEs
• Validate training environment readiness, including access, test data, prerequisites, and configurations
• Track attendance, feedback, assessment completion, and training progress; report to the OCM/Program Lead
• Develop and maintain SCORM/LMS-based training content and materials (Articulate Storyline)
• Create user-facing job aids, guides and supporting learning materials
• Support Train-the-Trainer sessions for LOB Change Champions
• Identify and escalate training readiness risks related to environment, content, and pacing
• Adapt training approach based on engagement and knowledge level

Skills

End-user training

Genesys Cloud CX

SCORM/LMS content

Articulate Storyline

WFM training

Facilitation

Tools

Articulate Storyline

SCORM LMS

Job description

Miratech Group in San Francisco seeks a Genesys Cloud CX Training Specialist to lead hands-on end-user training during a large-scale migration and transformation program across multiple business units.

You will design and deliver scenario-based sessions, collaborate with SMEs to convert content into timed training agendas, validate environments, track progress, and develop SCORM/LMS materials and job aids for ongoing learner support.