Remote Genesys Cloud CX Engineer - Architect & Flows

Cardinal Health

Frankfort (KY)

Remote

USD 96,000 - 138,000

Full time

10 days ago

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Benefits offered by this job

Medical, dental, vision

Paid time off

401k

MyFlexPay access

FSAs

Disability coverage

Work-Life resources

Parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking an experienced Applications Developer & Maintenance professional to design, develop, and sustain Genesys Cloud CX-based customer interaction solutions in a nationwide remote role. You will collaborate with business and technical teams to translate requirements into scalable integrations across CRM systems, data actions, and IVR routing, while maintaining best practices and design controls.

This full-time role offers competitive compensation and comprehensive benefits.

Qualifications

4-8 years of experience, preferred.
Bachelor's degree in related field, or equivalent work experience, preferred.
Hands on development experience with Genesys Cloud CX platform, preferred.
Integration experience with various CRM systems (i.e. ServiceNow, Salesforce, SAP CRM), preferred.
Ability to document system configuration (call flow diagrams, integrations, data actions, etc), preferred.
Experience in designing, developing, debugging, and maintaining Genesys Cloud Architect flows for voice, email, message, and IVR routing solutions
Hands‑on experience with Genesys Cloud Architect including call flows, Common Modules, Data actions, bot integrations, and workflow automation, preferred
Troubleshooting experience to resolve issues with the Genesys Cloud platform and identity issues with upstream or downstream applications, preferred
Excellent written and verbal communication skills, preferred
Ability to translate business requirements into technical solutions, preferred
Ability to communicate well with business and technical team members, preferred

Responsibilities

Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
May contribute to the development of policies and procedures
Works on complex projects of large scope
Develops technical solutions to a wide range of difficult problems
Solutions are innovative and consistent with organization objectives
Completes work; independently receives general guidance on new projects
Work reviewed for purpose of meeting objectives
May act as a mentor to less experienced colleagues