Remote Genesys Cloud CX Engineer (Voice/IVR)

Cardinal Health

Pierre (SD)

A distancia

USD 96.000 - 138.000

Jornada completa

Hace 10 días

Una candidatura completa en un minuto

Currículum y carta de presentación personalizados, listos para enviar.

Supera los filtros ATS

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

FlexPay

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Descripción de la vacante

Cardinal Health is seeking an Application Development & Maintenance professional to contribute to IT solutions across a nationwide remote environment. The role emphasizes Genesys Cloud CX development, CRM integrations, and building scalable voice, email, and IVR routing solutions.

The team values strong documentation, cross‑functional collaboration, and problem solving, with a salary range reflecting expertise and location. This is a full‑time remote position within the US.

Formación

4-8 years of experience, preferred.
Bachelor's degree in related field, or equivalent work experience, preferred.
Hands on development experience with Genesys Cloud CX platform, preferred.
Integration experience with various CRM systems (i.e. ServiceNow, Salesforce, SAP CRM), preferred.
Ability to document system configuration (call flow diagrams, integrations, data actions, etc), preferred.
Experience in designing, developing, debugging, and maintaining Genesys Cloud Architect flows for voice, email, message, and IVR routing solutions.
Hands-on experience with Genesys Cloud Architect including call flows, Common Modules, Data actions, bot integrations, and workflow automation, preferred.
Troubleshooting experience to resolve issues with the Genesys Cloud platform and identity issues with upstream or downstream applications, preferred.
Excellent written and verbal communication skills, preferred.
Ability to translate business requirements into technical solutions, preferred.
Ability to communicate well with business and technical team members, preferred.

Responsabilidades

Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects.
May contribute to the development of policies and procedures.
Works on complex projects of large scope.
Develops technical solutions to a wide range of difficult problems.
Solutions are innovative and consistent with organization objectives.
Completes work; independently receives general guidance on new projects.
Work reviewed for purpose of meeting objectives.
May act as a mentor to less experienced colleagues.