Remote Genesys Cloud CX Engineer – Architect Flows

Cardinal Health

City of Albany (NY)

Remote

USD 96,000 - 138,000

Full time

3 days ago

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Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking an Application Development & Maintenance professional for a country-wide remote role. You will develop, enhance and sustain software in a cross-functional team, aligning with design controls and engineering best practices.

You will work with Genesys Cloud CX, implement CRM integrations, document configurations, and design call flows and IVR solutions. Strong communication and problem-solving are essential for success in this role.

Qualifications

4-8 years of experience, preferred.
Bachelor's degree in related field, or equivalent work experience, preferred.
Hands on development experience with Genesys Cloud CX platform, preferred.
Integration experience with various CRM systems (i.e. ServiceNow, Salesforce, SAP CRM), preferred.
Ability to document system configuration (call flow diagrams, integrations, data actions, etc), preferred.
Experience in designing, developing, debugging, and maintaining Genesys Cloud Architect flows for voice, email, message, and IVR routing solutions.
Hands‑on experience with Genesys Cloud Architect including call flows, Common Modules, Data actions, bot integrations, and workflow automation, preferred.
Troubleshooting experience to resolve issues with the Genesys Cloud platform and identity issues with upstream or downstream applications, preferred.
Excellent written and verbal communication skills, preferred.
Ability to translate business requirements into technical solutions, preferred.
Ability to communicate well with business and technical team members, preferred.

Responsibilities

Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects.
May contribute to the development of policies and procedures.
Works on complex projects of large scope.
Develops technical solutions to a wide range of difficult problems.
Solutions are innovative and consistent with organization objectives.
Completes work; independently receives general guidance on new projects.
Work reviewed for purpose of meeting objectives.
May act as a mentor to less experienced colleagues.