Remote Genesys Cloud CX Engineer (Voice & IVR)

Cardinal Health; Providence (RI); Remote; USD 96,000 - 138,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k savings plan

Paid time off plan

Health savings account (HSA)

MyFlexPay availability

Flexible spending accounts (FSAs)

Disability coverage

Work-Life resources

Paid parental leave

Wellness programs

Job summary

Cardinal Health is hiring for a senior Application Development & Maintenance role focused on Genesys Cloud CX, IVR and CRM integrations. You will design, implement, and maintain cloud contact solutions within a cross-functional IT team to meet business needs and improve customer communications.

The role emphasizes documentation, troubleshooting, and translating business requirements into technical solutions, with collaboration across business and technical teams.

Qualifications

• 4-8 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Hands on development experience with Genesys Cloud CX platform, preferred
• Integration experience with various CRM systems (i.e. ServiceNow, Salesforce, SAP CRM), preferred
• Ability to document system configuration (call flow diagrams, integrations, data actions, etc), preferred
• Experience in designing, developing, debugging, and maintaining Genesys Cloud Architect flows for voice, email, message, and IVR routing solutions
• Hands‑on experience with Genesys Cloud Architect including call flows, Common Modules, Data actions, bot integrations, and workflow automation, preferred
• Troubleshooting experience to resolve issues with the Genesys Cloud platform and identity issues with upstream or downstream applications, preferred
• Excellent written and verbal communication skills, preferred
• Ability to translate business requirements into technical solutions, preferred
• Ability to communicate well with business and technical team members, preferred

Responsibilities

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems
• Solutions are innovative and consistent with organization objectives
• Completes work; independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues

Skills

Genesys Cloud CX

CRM integrations

System documentation

Voice/IVR routing design

Troubleshooting

Communication skills

Business-IT translation

Team communication

Education

Bachelor's degree

Tools

Genesys Cloud Architect

Common Modules

Data actions

Bot integrations

Workflow automation

Job description

Cardinal Health is hiring for a senior Application Development & Maintenance role focused on Genesys Cloud CX, IVR and CRM integrations. You will design, implement, and maintain cloud contact solutions within a cross-functional IT team to meet business needs and improve customer communications.

The role emphasizes documentation, troubleshooting, and translating business requirements into technical solutions, with collaboration across business and technical teams.