Remote Genesys Cloud CX Engineer - Voice & IVR

Cardinal Health; Annapolis (MD); A distancia; USD 96.000 - 138.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision coverage

Paid time off

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Descripción de la vacante

Cardinal Health is seeking an Applications Development & Maintenance professional for a country-wide remote role. You will contribute to development, maintenance, and integration of software systems in a cross-functional team to deliver secure, scalable solutions that meet business needs.

The position requires 4–8 years of experience, a related Bachelor's degree, and hands-on Genesys Cloud CX development with CRM integrations, plus strong documentation and communication skills.

Formación

• 4-8 years of experience, preferred
• Hands on development experience with Genesys Cloud CX platform, preferred
• Integration experience with various CRM systems (i.e. ServiceNow, Salesforce, SAP CRM), preferred
• Ability to document system configuration (call flow diagrams, integrations, data actions, etc), preferred
• Experience in designing, developing, debugging, and maintaining Genesys Cloud Architect flows for voice, email, message, and IVR routing solutions
• Hands-on experience with Genesys Cloud Architect including call flows, Common Modules, Data actions, bot integrations, and workflow automation, preferred
• Troubleshooting experience to resolve issues with the Genesys Cloud platform and identity issues with upstream or downstream applications, preferred
• Excellent written and verbal communication skills, preferred
• Ability to translate business requirements into technical solutions, preferred
• Ability to communicate well with business and technical team members, preferred

Conocimientos

4-8 years experience

Documentation

Communication skills

Business-to-technical translation

Cross-functional collaboration

Problem solving

Mentoring

Educación

Bachelor's degree related field

Herramientas

Genesys Cloud CX

CRM integrations (ServiceNow, Salesforce, SAP CRM)

Descripción del empleo

Cardinal Health is seeking an Applications Development & Maintenance professional for a country-wide remote role. You will contribute to development, maintenance, and integration of software systems in a cross-functional team to deliver secure, scalable solutions that meet business needs.

The position requires 4–8 years of experience, a related Bachelor's degree, and hands-on Genesys Cloud CX development with CRM integrations, plus strong documentation and communication skills.