Remote Genesys Cloud CX Engineer: Voice & IVR

Cardinal Health; Boston (MA); Remote; USD 96,000 - 138,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

HSA

401k savings plan

MyFlexPay

FSAs

Disability insurance

Work-Life resources

Parental leave

Healthy lifestyle programs

Job summary

Cardinal Health in the United States is seeking an Application Development & Maintenance professional to sustain and enhance our software systems in a remote, nationwide capacity. You will work in a cross-functional team, designing and coding to meet internal and external needs, with a focus on Genesys Cloud CX and CRM integrations.

The role requires 4–8 years of experience, a related bachelor's degree, strong communication, and the ability to translate business requirements into technical

Qualifications

• 4-8 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Hands on development experience with Genesys Cloud CX platform, preferred
• Integration experience with CRM systems (i.e. ServiceNow, Salesforce, SAP CRM), preferred
• Ability to document system configuration (call flow diagrams, integrations, data actions, etc), preferred
• Experience in designing, developing, debugging, and maintaining Genesys Cloud Architect flows for voice, email, message, and IVR routing solutions
• Hands-on experience with Genesys Cloud Architect including call flows, Common Modules, Data actions, bot integrations, and workflow automation, preferred
• Troubleshooting experience to resolve issues with the Genesys Cloud platform and identity issues with upstream or downstream applications, preferred
• Excellent written and verbal communication skills, preferred
• Ability to translate business requirements into technical solutions, preferred
• Ability to communicate well with business and technical team members, preferred

Responsibilities

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems
• Solutions are innovative and consistent with organization objectives
• Completes work; independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues

Skills

Genesys Cloud CX

CRM integrations

System documentation

Genesys Cloud Architect

Call routing design

Troubleshooting Genesys

Written & verbal comms

Technical translation

Cross-functional communication

Education

Bachelor's degree in related field

Job description

Cardinal Health in the United States is seeking an Application Development & Maintenance professional to sustain and enhance our software systems in a remote, nationwide capacity. You will work in a cross-functional team, designing and coding to meet internal and external needs, with a focus on Genesys Cloud CX and CRM integrations.

The role requires 4–8 years of experience, a related bachelor's degree, strong communication, and the ability to translate business requirements into technical