Genesys Cloud CX Engineer - Architect for CRM & IVR Flows

Cardinal Health, Inc.; United States; On-site; USD 96,000 - 138,000; Full time

Benefits offered by this job

Medical, dental and vision

401k savings plan

Paid time off

Life insurance

Job summary

Cardinal Health, Inc. is seeking an Application Development & Maintenance specialist to develop and sustain software systems using Genesys Cloud CX and integrate CRM platforms.

You will work in a cross-functional team to design, implement, and troubleshoot voice, email, and IVR routing flows, ensuring alignment with business goals. The role emphasizes strong documentation, problem solving, and effective communication across business and technical stakeholders.

Qualifications

• 4–8 years of experience in relevant roles (preferred).
• Bachelor's degree in related field or equivalent work experience (preferred).
• Hands-on development experience with Genesys Cloud CX platform (preferred).
• Experience with CRM integrations (e.g., ServiceNow, Salesforce, SAP CRM) (preferred).
• Ability to document system configurations (call flows, integrations, data actions) (preferred).
• Experience designing, developing, debugging, and maintaining Genesys Cloud Architect flows for voice, email, and IVR routing (preferred).
• Troubleshooting Genesys Cloud platform and identity issues with upstream/downstream apps (preferred).
• Excellent written and verbal communication skills (preferred).
• Ability to translate business requirements into technical solutions (preferred).
• Ability to communicate well with business and technical teams (preferred).

Responsibilities

• Develop and sustain software systems in a cross-functional team.
• Document and diagram system configurations and data actions.
• Design, develop, debug, and maintain Genesys Cloud Architect flows for voice, email, IVR routing.
• Troubleshoot platform issues and identity problems across connected apps.
• Collaborate with business leaders and IT to deliver solutions aligned with objectives.

Skills

Genesys Cloud CX

CRM integrations

Documentation

Communication

Problem solving

Education

Bachelor's degree

Tools

Genesys Cloud Architect

ServiceNow

Salesforce

SAP CRM

Job description

Cardinal Health, Inc. is seeking an Application Development & Maintenance specialist to develop and sustain software systems using Genesys Cloud CX and integrate CRM platforms.

You will work in a cross-functional team to design, implement, and troubleshoot voice, email, and IVR routing flows, ensuring alignment with business goals. The role emphasizes strong documentation, problem solving, and effective communication across business and technical stakeholders.