Senior Genesys Cloud CX Engineer (Remote)

Community Health Systems, Inc.

Franklin (TN)

À distance

USD 110 000 - 150 000

Plein temps

14 jours+

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Résumé du poste

Community Health Systems, Inc. is seeking a Senior Technical Engineer to design, implement, and support Genesys Cloud CX-based contact center solutions. You will own complex configurations, integrations, and on-call incidents, ensuring performance, reliability, and customer experience.

Collaboration with Architects, DevOps, and business stakeholders is essential to deliver scalable solutions. The role emphasizes hands-on engineering, platform stability, and continuous improvement, with

Qualifications

5-8+ years of experience in contact center, cloud, or platform engineering roles.
Strong hands-on experience with Genesys Cloud CX (routing, Architect, Admin, Analytics, Voice).
Experience supporting production contact center environments.
Solid understanding of SIP, VoIP, and cloud telephony concepts.
Experience with REST APIs, JSON, OAuth, and integrations.
Strong troubleshooting skills and ability to work effectively during incidents.

Responsabilités

Design, build, and maintain Genesys Cloud CX configurations including routing, queues, skills, Architect flows, IVR, and digital channels.
Implement and support voice, chat, email, and messaging experiences.
Configure and manage users, roles, permissions, and access controls.