Remote Genesys Cloud CX Engineer

Cardinal Health; Dublin (OH); Remote; USD 96,000 - 138,000; Full time

Job summary

Cardinal Health is seeking a Genesys Cloud CX Engineer to design, develop and maintain Genesys Cloud CX integrations for our customer service platforms. This nationwide remote role collaborates with IT and business teams to translate requirements into scalable contact center solutions.

You will work hands-on with Genesys Cloud CX and Architect, document configurations, troubleshoot issues, and support teams with best practices while mentoring less experienced colleagues.

Qualifications

• 4-8 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Hands on development experience with Genesys Cloud CX platform, preferred
• Integration experience with various CRM systems (i.e. ServiceNow, Salesforce, SAP CRM), preferred
• Ability to document system configuration (call flow diagrams, integrations, data actions, etc), preferred
• Experience in designing, developing, debugging, and maintaining Genesys Cloud Architect flows for voice, email, message, and IVR routing solutions
• Hands-on experience with Genesys Cloud Architect including call flows, Common Modules, Data actions, bot integrations, and workflow automation, preferred
• Troubleshooting experience to resolve issues with the Genesys Cloud platform and identity issues with upstream or downstream applications, preferred
• Excellent written and verbal communication skills, preferred
• Ability to translate business requirements into technical solutions, preferred
• Ability to communicate well with business and technical team members, preferred

Skills

Communication skills

Requirements translation

Troubleshooting

Mentoring

Documentation

Education

Bachelor's degree in related field

Tools

Genesys Cloud CX

Genesys Cloud Architect

CRM integrations

Job description

Cardinal Health is seeking a Genesys Cloud CX Engineer to design, develop and maintain Genesys Cloud CX integrations for our customer service platforms. This nationwide remote role collaborates with IT and business teams to translate requirements into scalable contact center solutions.

You will work hands-on with Genesys Cloud CX and Architect, document configurations, troubleshoot issues, and support teams with best practices while mentoring less experienced colleagues.