Remote Gas Utility Customer Support Specialist

Five Star Solutions; United States; Remote; USD 16,000 - 23,000; Full time

Job summary

Five Star Solutions is seeking a remote Customer Service Associate to support customers with natural gas utility accounts. You will handle billing questions, payments, account details, and general concerns from a home office.

The role requires strong verbal and written communication, the ability to work independently, and reliable attendance. Compensation starts at $14 per hour with a $1 per hour shift differential for nights and weekends; full-time 40 hours with paid training and benefits

Qualifications

• 1 year of customer service, call center, or office experience preferred.
• Strong verbal and written communication skills with a professional and empathetic approach.
• Ability to work independently and as part of a team, with reliable attendance.

Responsibilities

• Support customers with natural gas utility accounts in a remote environment.
• Process payments and update customer account information accurately.
• Document interactions and escalate issues when needed following privacy procedures.
• Provide excellent customer service while navigating multiple computer systems.

Skills

Verbal communication

Written communication

Empathy

Team player

Job description

Five Star Solutions is seeking a remote Customer Service Associate to support customers with natural gas utility accounts. You will handle billing questions, payments, account details, and general concerns from a home office.

The role requires strong verbal and written communication, the ability to work independently, and reliable attendance. Compensation starts at $14 per hour with a $1 per hour shift differential for nights and weekends; full-time 40 hours with paid training and benefits