Remote Gas Billing & Account Support Specialist

Remote Jobs

Cleveland (TN)

Remote

USD 16,000 - 23,000

Full time

8 days ago

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Benefits offered by this job

Paid training

Full-time role

Benefits after 60 days

Job summary

Five Star Solutions is seeking friendly, dependable Customer Service Representatives to assist customers with their natural gas bills, payments, and account questions. The remote role serves residents nationwide, with training and scheduled shifts from 10:00am to 10:00pm EST, Monday through Friday and alternating weekends.

Starting pay is $14 per hour plus a $1 night/weekend differential; full-time benefits begin after 60 days.

Qualifications

1 year in customer service, call center, or office environment preferred.
Strong verbal and written communication skills.
Comfortable working with billing and account information.
Strong attention to detail and accuracy.
Ability to navigate multiple computer systems.
Professional and empathetic approach to customer concerns.

Responsibilities

Assist customers with questions regarding their natural gas bills and account balances.
Process and assist with customer payments.
Research and resolve account-related issues.
Explain billing information, charges, and payment options clearly.
Update and maintain accurate customer account information.
Handle customer questions and concerns professionally and efficiently.
Follow established procedures and privacy requirements.
Document customer interactions accurately.
Escalate issues when additional assistance or authorization is required.
Provide excellent customer service on every interaction.