Remote Gas Billing Support Specialist

Remote Jobs; Phenix City (AL); Remote; USD 16,000 - 23,000; Full time

Job summary

Five Star Solutions is seeking friendly, dependable Customer Service Representatives to support customers with their natural gas utility accounts. You will assist customers with questions regarding their gas bills, payments, and account information.

This is a remote position for those residing in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY. The ideal candidate is patient, professional, and comfortable handling billing and account issues while

Qualifications

• 1 year of customer service or call center experience preferred.
• Strong verbal and written communication skills.
• Comfortable handling billing and account information.
• Strong attention to detail.
• Able to navigate multiple computer systems.
• Empathetic, professional approach to customers.

Responsibilities

• Assist customers with questions about gas bills and balances.
• Process and assist with customer payments.
• Research and resolve account-related issues.
• Explain billing information, charges, and payment options clearly.
• Update and maintain accurate customer account information.
• Handle questions and concerns professionally and efficiently.
• Follow established privacy procedures.
• Document customer interactions accurately.
• Escalate issues when additional assistance is required.
• Provide excellent customer service on every interaction.

Skills

Customer service

Verbal communication

Written communication

Billing knowledge

Attention to detail

Multi-system navigation

Empathy

Attendance punctuality

Independent work

Team player

Cross-training

Job description

Five Star Solutions is seeking friendly, dependable Customer Service Representatives to support customers with their natural gas utility accounts. You will assist customers with questions regarding their gas bills, payments, and account information.

This is a remote position for those residing in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY. The ideal candidate is patient, professional, and comfortable handling billing and account issues while