Remote Gas Billing Support Specialist

Remote Jobs; Houston (TX); Remote; USD 16,000 - 23,000; Full time

Job summary

Five Star Solutions is hiring Remote Customer Service Representatives to support customers with gas utility accounts. You will assist with billing questions, account information, and payments, delivering a positive customer experience from a remote home-based setup.

The role emphasizes patient, professional service and is remote for residents in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY.

Qualifications

• 1 year of customer service, call center, or office experience preferred.
• Strong verbal and written communication skills.
• Comfortable working with billing and account information.
• Strong attention to detail.
• Ability to navigate multiple computer systems.
• Professional and empathetic approach to customer concerns.
• Reliable attendance and punctuality.
• Ability to work independently and as part of a team.
• Comfortable handling potentially difficult customer interactions; cross training on other accounts.

Responsibilities

• Assist customers with questions regarding their natural gas bills and account balances.
• Process and assist with customer payments.
• Research and resolve account-related issues.
• Explain billing information, charges, and payment options clearly.
• Update and maintain accurate customer account information.
• Handle customer questions and concerns professionally and efficiently.
• Follow established procedures and privacy requirements.
• Document customer interactions accurately.
• Escalate issues when additional assistance or authorization is required.
• Provide excellent customer service on every interaction.

Skills

Strong communication

Verbal communication

Written communication

Attention to detail

Multi-system navigation

Independent yet team player

Reliable attendance

Job description

Five Star Solutions is hiring Remote Customer Service Representatives to support customers with gas utility accounts. You will assist with billing questions, account information, and payments, delivering a positive customer experience from a remote home-based setup.

The role emphasizes patient, professional service and is remote for residents in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY.