Remote Gas Billing Specialist — Customer Support

Remote Jobs; Fargo (ND); Remote; USD 16,000 - 23,000; Full time

Job summary

Five Star Solutions is seeking friendly Customer Service Representatives to support customers with their natural gas utility accounts. You will handle questions about bills, payments, and account information, delivering a positive customer experience. This remote role targets several U.S.

states, including ND, with full-time hours and paid training. Ideal candidates are patient, professional, and comfortable with billing tasks.

Qualifications

• 1 year of customer service or call center experience preferred.
• Strong verbal and written communication skills.
• Comfortable working with billing and account information.
• Strong attention to detail.
• Ability to navigate multiple computer systems.
• Professional and empathetic approach to customer concerns.
• Reliable attendance and punctuality.
• Ability to work independently and as part of a team; cross-training on other accounts.

Responsibilities

• Assist customers with questions regarding their natural gas bills and account balances.
• Process and assist with customer payments.
• Research and resolve account-related issues.
• Explain billing information, charges, and payment options clearly.
• Update and maintain accurate customer account information.
• Handle customer questions and concerns professionally and efficiently.
• Follow established procedures and privacy requirements.
• Document customer interactions accurately.
• Escalate issues when additional assistance or authorization is required.
• Provide excellent customer service on every interaction.

Skills

Customer service experience

Verbal communication

Written communication

Billing knowledge

Attention to detail

Multi-system navigation

Empathy

Punctuality

Teamwork / independence

Job description

Five Star Solutions is seeking friendly Customer Service Representatives to support customers with their natural gas utility accounts. You will handle questions about bills, payments, and account information, delivering a positive customer experience. This remote role targets several U.S.

states, including ND, with full-time hours and paid training. Ideal candidates are patient, professional, and comfortable with billing tasks.